Refund Policy

At Lucky Filmz Ltd, we sell digital drone footage and other digital visual content. Because digital products may be accessed or downloaded immediately after purchase, all purchases are generally considered final.

When a refund may be considered

Refund requests may be considered in exceptional circumstances, including:

• The purchased footage is corrupted or technically defective.
• The wrong footage was provided due to an error by Lucky Filmz Ltd.
• A duplicate payment was made for the same order.

Where a refund is approved, a 10% administrative and payment-processing deduction may be applied to cover transaction and service-related costs already incurred.

When a refund will not be provided

Refunds will generally not be provided for:

• Change of mind after purchase.
• Accidental purchases.
• Failure to review the footage before purchasing.
• Failure to review or comply with the applicable licensing terms.
• Footage that has already been downloaded or used, except where the issue is caused by an error or technical problem on our part.

How to request a refund

If you experience a problem with your purchase, please contact Lucky Filmz Ltd at luckyfilmz27@gmail.com with your order details as soon as possible. We will review each request and determine the appropriate resolution, which may include a replacement file or an approved refund.