Cancellation Policy

Footage purchases

An order may be cancelled at no charge at any point before payment is completed. Simply leave the checkout or remove the items from your cart.

Once payment has completed, the licence is issued and the file becomes available immediately. A completed order may therefore be cancelled only where the footage has not yet been downloaded, and a request must reach luckyfilmz27@gmail.com within 14 days of purchase. Approved cancellations are refunded under the Refund Policy, including the 10% administrative and payment-processing deduction.

Once footage has been downloaded, the order is treated as fulfilled and cannot be cancelled, except where the Refund Policy applies — a corrupted or defective file, the wrong file, or a duplicate payment.

Commissioned shoots and drone pilot bookings

A booked shoot may be cancelled or rescheduled by giving written notice. Because crew, equipment and flight permissions are held against your date, the following applies to any deposit paid:

• More than 14 days before the shoot date: cancelled at no charge, or rescheduled once at no charge.
• Between 7 and 14 days before the shoot date: 50% of the deposit is retained.
• Less than 7 days before the shoot date: the deposit is retained in full.
• Any third-party costs already committed on your behalf — permits, travel, specialist hire — remain payable in all cases.

Cancellation by us

Lucky Filmz Ltd may cancel an order or booking where payment fails, where a listing is found to be in error, or where weather, airspace restrictions or safety make a flight impossible. Where we cancel, you may reschedule at no charge or receive a full refund with no deduction.

How to cancel

Send your cancellation request to luckyfilmz27@gmail.com, quoting your order number or booking reference. The date we receive your written request is the date used to apply this policy.